Early on in
my career in marketing I worked for a sub/sandwich place which shall otherwise go without description. I worked on one of the most basic and rudimentary campaigns a company can do: door to door house calls. At first it was kind of like being on a political campaign, out and about talking with the general public, shaking hands; kissing babies. Well, I didn't quite kiss any babies but that might have drawn attention away from people eating subs.
So one day I was out in a neighborhood shaped like a T. I was doing a general loop and had reached the point where the T connects. Low and behold an elderly couple had just emerged from their car and began walking toward their door, suspiciously glancing over at this young man walking around their neighborhood with what appeared to be fliers. The older woman looked at me coming and immediately B-lined to the front door. I can't believe she didn't throw out a hip with the way she moved. She must have been the target audience of those old Tyra Banks milk mustache commercials, yet she had this eerie smile on her face and some sort of puzzle box looking thing in her hand that she kept looking at in between flashing me that odd, toothy grin. Despite her peculiar behavior I thought it appropriate to approach her husband so they didn't get any weird ideas about my presence in their 'hood. As I hear it now, most old people come strapped.
As I was approaching the guy got a similar type smile to that of his wife's and asked very boldly "Oh what's that there? Did I win a Big Mac?" At this hilarious proposal I almost laughed out loud for so many reasons... I mean, McDonald's delivering a singular sandwich to some guy for what I assume would be a contest he unwittingly entered? That didn't seem very likely. What's more is that my uniform in no way resembled that of your average burger jockey at any fast food place, especially not old Mickey Dees. But I persisted in my already wayward sales effort and began by saying "No, sir. Even better! You've got a free sample from (again I won't say the shops name mostly out of politeness and maybe a little bit due to the lurking fear of being sued) and a menu to tell you about all of our great sandwiches!"
The guy apparently didn't hear anything I said and just went straight for a menu still smiling. As I handed it to him and he read the name (because having someone physically tell you a name doesn't register when you are beyond the point of being on the beneficial end of a relationship with a hearing aid) his demeanor suddenly turned sour. He told me abruptly that he "didn't approve of things they've done in the past. Thank you." He kind of tossed the menu back at me and turned around to walk away without any further interaction.
Well I hoped then he didn't have issue with my employer's manners, because the pot calling the kettle names has never been something Americans have taken kindly to. It was like he'd heard something terrible about the sandwich co. at Nuremburg Trials and therefore wanted nothing to do with our Himmler sandwich. Needless to say I REALLY wanted to know what all of the hubbub was about, but this guy hopped-to quicker than a broke teenager doing a dine-and-dash.
As I previously stated I'd been on a loop in this particular endeavor. So not long after this strange encounter I was privy to yet another meeting with this perturbed geriatric. This time he was yelling at me about the neighbors not being home while letting his dog crap in their yard (this was possibly the most considerate man I've ever encountered), so I took the opportunity to ask the man what had so angered him about the shop that he refused to even take a free sample from them. I mean, even if I hate a particular company for some annoying jingle or risqué ad photo I can't see myself not taking something they're handing out for free. That is simply un-American.
The guy goes on to explain that he'd despised a marketing tactic they'd used "in the past." About 10 years prior to that event one of the local stores had delivered all of their sandwiches with a neatly packed prophylactic in tow. And I mean I had to agree with the guy, although I think we were using different logic. It wasn't exactly the best business practice since we were very well likely precluding the existence of several future customers. Despite the plethora of reasons as to why he should hate a company like "McDees" instead of the one he gave for hating my own, I was flabbergasted at this exchange (if you recall he was almost inhumanely elated when he thought he got a free Big Mac).
Now realizing this guy was just a little over-conservative when it came to the "perversion" of promoting safe sexual practice I kindly took my leave and began to contemplate the ramifications of certain marketing endeavors. Why do so many attempts to market a product fail? How is it that so many well-planned, highly calculated initiatives fall short of resonating with their audience?
The answer I came up with was simple: you can't please everyone. Now most articles on this subject, seeking to answer these questions will tell you it's because people don't properly or fully investigate their demos and therefore fail to really get into the meat of their market. Which no doubt is true in some cases. But even with great sums of money being spent on metrics: polling, sampling, random surveys and the like, campaigns fail all the time. Some large companies such as Coke or Pepsi, Target, countless pharmaceuticals and of course the beer companies have had memorable gaffes in garnering business via ads that were otherwise well thought out. Sometimes companies lose their audience due to
misinterpretation of their ads, other times people become overly sensitive to a controversial topic a company somehow exploits to try and get a little buzz about their product or service.
In any event it is a common occurrence in the marketing world. Most ad designs will inevitably fail to resonate or at least fade from memory quickly with only a few really taking any public share of discussion (being positive or negative is inconsequential if you follow the methodology of P.T. Barnum). At the end of the day, that guy may have disliked the message my former employer sent out years earlier with all of its late night deliveries, but then again he wasn't necessarily in our target audience. And even if he was, you can't please everyone, so just try and focus on the majority.